Mover App
Product Design (UX/UI Redesign)
Make A Move is an Australian logistics and services company offering delivery solutions ranging from mass goods to household relocations. The Mover App allows truck owners and logistics companies to schedule, book, and manage delivery jobs, while also enabling drivers to track job slots, request work, start deliveries, process payments, and generate invoices, all from a single mobile interface. The platform aims to streamline logistics management for both administrators and delivery personnel.
Client:
Make A Move
Role:
UI/UX Design
Year:
2025
Challenge
The major challenge in this project was that the original app lacked modern usability standards and felt outdated, both visually and functionally. However, the client did not want a complete layout overhaul. Instead, the redesign was restricted to improving the usability and visual appeal within the existing structure. This limitation made the project creatively restrictive, as innovation had to occur within tight design constraints. Additionally, motivation was tested due to the stagnant structure and legacy system dependencies that couldn't be altered, improving feel more like patchwork than a fresh build.
Objective
The goal was to enhance the user experience and visual clarity of the existing logistics app without altering its foundational structure. The redesign focused on streamlining core functionalities such as job scheduling, slot booking, payment processing, and invoice generation. Efforts were placed on improving accessibility, reducing friction during the checkout process, and providing a cleaner, more modern interface. The intent was to elevate the app's professionalism, make workflows more intuitive for drivers, and ensure consistent visual standards without disrupting the legacy system’s architecture.
Results
The final redesign resulted in a significantly improved user flow, particularly in task execution and the payment/invoice module. The app interface was modernized with updated UI components and improved iconography while retaining the familiar layout. Driver engagement improved due to clearer job status updates, simplified booking actions, and intuitive navigation. Usability tests showed reduced task time and error rates, especially during job start-to-finish workflows. Though not a full overhaul, the strategic design improvements contributed to better operational efficiency and higher satisfaction from existing users.
