Point of Sale (POS)
SaaS Product Design (Web Application)
Koala Living, a luxury furniture retailer, struggled with an outdated POS system that slowed operations, caused checkout errors, and hindered customer service across multiple locations. As the brand expanded and inventory grew, these issues intensified. To address this, a redesign project was launched to modernize the POS interface, enhancing usability, performance, and efficiency while aligning with the specific workflow of sales consultants to support a premium in-store experience.
Client:
Koala Living AU
Role:
UI/UX Design & Research
Year:
2023
Challenge
The POS system had poor usability, slow performance, and confusing navigation. A full rebuild wasn’t feasible, so improvements had to work within the existing architecture. Technical constraints and user reliance on legacy workflows made innovation difficult.
Objective
Modernize the POS interface without changing its core structure. Goals included simplifying navigation, reducing task time, and improving visual clarity. The team focused on high-impact, incremental updates based on user feedback, ensuring smooth adoption and long-term scalability.
Results
The updated POS system improved task efficiency, reduced training time, and boosted staff satisfaction. Navigation became more intuitive, visuals more consistent, and support issues decreased with built-in troubleshooting aids. These upgrades enhanced store operations without disrupting existing systems.
